Contact Us
Employment – Thank you2020-12-07T12:32:18-05:00

Thank you for your interest in working with us!
If we have any openings we will reach out to you.

We know that finding the right person to care for your loved one is often a challenging task.

Families come to us feeling fragmented and confused about the process of putting a safety net in place for their aging or ailing family member. We are meticulous in the measures we take to match your loved ones with a qualified caregiver who is compatible with their unique personality and specific needs.

Companion Care

Client Satisfaction

Once families start using Help At Home’s services, whether it’s short-term or long-term care, they always come back. And they tell their friends.

Indeed, Help at Home’s success has largely stemmed from word of mouth referrals – a tradition that will continue for years to come.

Respite Care

Get to Know Us

Help At Home is one of the oldest and most reliable Home Care Agencies in Maryland. Our practitioners provide the best home health care services and cater to the specific needs of each client. We bring high quality care right to your front door so that you can get better in an environment that is comfortable and familiar to you.

FREQUENTLY ASKED QUESTIONS

How long has Help At Home been in business?2022-08-23T14:06:58-04:00
How long has Help At Home been in business?

The agency was founded in 2001 by Terri Rabkin. We are fortunate that almost all of our growth has been a result of word-of-mouth referrals from our satisfied clients.

Do you provide care outside of the home?2021-05-07T11:22:46-04:00

Help at Home can provide services in your home, in residential communities, assisted living facilities, nursing homes, rehabilitation facilities, and hospitals throughout Maryland, Virginia, and Washington, DC Metropolitan areas on a temporary or long-term basis.

In which geographical areas do you place caregivers?2021-05-07T11:20:50-04:00

We provide home health care services to seniors living in Maryland and Northern Virginia suburbs including, but not limited to Bethesda, Rockville, Silver Spring, and Chevy Chase, MD. We also provide senior care and home health care assistance in the Washington, D.C. metropolitan area. To learn more, visit our Location page.

How do I arrange for service?2020-09-18T17:25:04-04:00

You can call our office at (301)896-0015. We are available to assist you 24 hours a day, 7 days a week. We conduct an in-depth interview to get to know you. Our goal is to become familiar with your lifestyle, medical conditions and the kind of assistance you need in order to determine the scope of care.

How quickly can I start receiving services?2020-09-18T17:23:41-04:00

Ordinarily, we conduct a complete assessment so that we understand the specific needs of a new client. However, on an emergency basis, we are able to start care within a few hours.

Do you have a minimum number of hours per visit?2020-09-18T17:23:12-04:00

We have a 4 hour minimum per visit.

What hours are available?2020-09-18T17:22:34-04:00

Our caregivers are available for as little as 4 hours per visit up to 24 hours a day, seven days a week, 365 days a year. You can choose which days and hours you would like to receive services. If your care needs change, we will adjust the schedule to match your needs.

What if I only need help for one or two days a week, or just once in a while?2020-09-18T17:21:17-04:00

We can provide service on a one-time basis, a few times a week, up to 24 hours a day, 7 days a week.

Can your agency provide transportation for outpatient surgical procedures?2020-09-18T17:20:45-04:00

Help at Home provides escorted transportation to and from outpatient procedures. Our caregivers will escort you into the house, help you get comfortable, and stay to attend to your post-surgical needs.

How does Help At Home screen their caregivers?2020-09-18T17:19:22-04:00

Our caregivers are licensed Certified Nursing Assistants, Geriatric Nursing Assistants, and Home Health Aides who are personally screened and interviewed by our experienced professionals.

Will the caregiver be experienced in caring for someone with my specific concerns?2020-09-18T17:18:41-04:00

Our care providers are trained and experienced in a broad range of geriatric and health care issues. We pride ourselves on knowing the personalities and areas of expertise within our family of caregivers to match the person who can best meet your needs.

What should I do if I do not care for the assigned caregiver?2020-09-18T17:18:10-04:00

We do our best to make a good match between client and caregiver. However, if you have any reservations at all, we will change caregivers, without hesitation, until you are completely satisfied.

What happens if the caregiver who helps me gets sick or goes on vacation?2020-09-18T17:17:39-04:00

Help at Home has a large pool of caregivers so we can promptly and efficiently send another qualified provider to substitute. Clients and family members will be notified of any changes in staffing or scheduling.

Will I always have the same caregiver?2020-09-18T17:17:02-04:00

We take pride in matching you with a caregiver that is a good fit for your needs and personality. We understand that most of our clients appreciate having the stability of the same caregiver day after day, and we strive to meet that expectation.

Can your caregiver transport a client to appointments or other activities?2020-09-18T17:16:02-04:00

Our caregivers can drive and/or escort you as needed.

What can your agency do for our loved one if their health deteriorates and they require a higher level of care?2020-09-18T17:15:23-04:00

Help At Home can provide a Licensed Practical Nurse or Registered Nurse should your family member need an increase in the level of care.

How do I pay for the services of your agency?2020-09-18T17:12:54-04:00

Help at Home sends a weekly invoice to the client or designated responsible party for services rendered. The invoice is itemized to reflect the actual time your caregiver worked.

Are the rates higher at night or on the weekends?2020-09-18T17:14:20-04:00

We have the same low rate 7 days a week, day or night.

Which holidays are observed?2020-09-18T17:13:58-04:00

The only holidays we bill at time and a half are Thanksgiving, Christmas, New Year, and July 4th.

Will insurance cover the cost of home care?2020-09-18T17:13:29-04:00

Some long-term care insurance policies cover our services. We will provide the necessary paperwork, and work with you and your insurance company to determine if you are eligible for reimbursement.

Are there additional costs such as agency fees or transportation costs?2020-09-18T17:13:13-04:00

There are no agency fees. Our clients are billed for mileage only if the caregiver uses his/her own vehicle.

Discover the best in home senior care

Discover the best in home senior care

Your Family is Our Family.
Our professional care teams deliver expert, compassionate, and personal care.

Meet Our Qualified Team of Experts

We know you have a lot of questions about elderly home care, and our team of dedicated professionals are here to offer answers and suggestions for any concerns you have.

Terri Rabkin,
CEO

Help at Home was founded in August of 2001 by Terri Rabkin, MSW. Terri took 25 years of experience in the home health care field and developed a one-of-a kind agency that always puts the clients’ needs first.

“My philosophy has always been and always will be very hands-on,” Terri says.

Aaron Bankhurst,
Director of Business Development

Aaron Bankhurst is a superstar Administrative Assistant. Since joining us, Aaron has been responsible for assessing the home health needs of clients and developing care plans for families and overseeing all administrative functions of the business. Your health is in good hands with our expert staff.

HELP AT HOME BLOG

Get the latest information and tips from the Help At Home family.

Explore what weʼre doing and sharing as we help aging adults continue to live in their own homes safely and comfortably.

Read more articles…

TESTIMONIALS

“Susan and Nancy were truly amazing with my husband. They were so helpful in motivating him to keep up with his rehab exercises. Take care of my girls, and be sure the next patient appreciates how wonderful they are!”

- Washington, DC

“Edith was a perfect match for me after my surgery. She knew exactly how to provide the care I needed, and when to give me space.”

- Silver Spring, MD

“Daniel and John went above and beyond the call of duty without us even having to ask.”

- Chevy Chase, MD

“After caring for mom for over 5 years, Bridgette became a member of our family.”

- Gaithersburg, MD

“We were very impressed with the compassionate care your CNA, Caroline provided to our client at the end of her life.”

- Hospice RN

“Ann did more for Mom and Dad than we could have asked or hoped for. I am delighted to acknowledge her kindness and support.”

- Washington, DC

“Thank you so much for employing Francis and for sending her our way. Mom and Dad could not be happier with her work, and she is genuinely a wonderful friend.”

- Bethesda, MD

“Margaret has taken Mom up to the local bakery to buy her favorite muffins for breakfast. She keeps track of all Mom’s appointments, drives her to the hairdresser, and makes sure that her nails are taken care of. It is such a relief knowing she’s there.”

- Arlington, VA
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